AI receptionist for insurers

A hundred callers at once, each with the same voice, the same quality and full attention. Nobody waits on hold. Peak season and Monday morning feel like a quiet afternoon, and you hire nobody for it.

Name, street and house number spelled out letter by letter. National ID, policy and registration numbers validated. Read back and confirmed by SMS before the caller hangs up. Every call ends as a record in your system, not a note on someone’s desk.

Before reading out results, a case status or someone’s booking, it verifies the caller the way your rules say: date of birth, national ID number, case or policy number. If the check fails, it gives only general information and hands over.

Complaints, emergencies, negotiations, angry callers: it recognises the situation and transfers to the right person or department by topic and time of day, urgent calls at once. It announces the caller and passes a short summary, so nobody has to say “tell me everything again from the beginning.”

A question outside its scope, or nobody free to take the transfer: no made-up answer. It takes the caller’s details and what it’s about, promises a call back, and sends you the summary. Callbacks come sorted, new or existing customer, urgent or routine, so you call the right ones first.