AI receptionist features

24/7, Sundays and public holidays included. No breaks, no sick days, the same at midday as at midnight. “Are my results ready?” gets settled in the evening instead of the next morning. On a new number or your existing one.

A hundred callers at once, each with the same voice, the same quality and full attention. Nobody waits on hold. Peak season and Monday morning feel like a quiet afternoon, and you hire nobody for it.

Answers right away, after hours only, or only when nobody on your team has picked up within a few rings. Your staff get first go, the agent steps in when no one is free.

Landline or mobile, local or foreign, regular or VIP: it adapts before it says hello. A VIP goes straight to a person. Spam, robocalls and sales calls are screened out, and an abusive number is blocked automatically. Anything you can decide from the number alone, you can set as a rule.

Hours, location, parking, prices, services, payments, cancellations, menu, catalogue, how to prepare, from your own website, a form or an uploaded price list. A new price list is in use the minute it’s uploaded, at every location at once. No weeks of training, no “the new colleague doesn’t know that yet.”

Local names, streets and places. Checks a delivery address and asks again if something sounds off, estimates the distance for a better delivery time, and declines the delivery if it’s too far.

Free slots, stock, “is my car ready”, case status, allergens: checked live in your system before the caller finishes the sentence. Never “one moment, I’ll put you on hold.”

Prices always right, allergens always checked, the recording notice always given. Never “I think we have that.” The same answer at every location, morning or evening.

Complaints, emergencies, negotiations, angry callers: it recognises the situation and transfers to the right person or department by topic and time of day, urgent calls at once. It announces the caller and passes a short summary, so nobody has to say “tell me everything again from the beginning.”

A question outside its scope, or nobody free to take the transfer: no made-up answer. It takes the caller’s details and what it’s about, promises a call back, and sends you the summary. Callbacks come sorted, new or existing customer, urgent or routine, so you call the right ones first.

Calendars, e-mail, spreadsheets and automation tools out of the box. Live read and write into clinic, workshop, reservation and inventory systems. Custom two-way integrations into whatever you run, small or large.

Several agents on one number, reception, service and sales, each with its own knowledge and transfer targets. Several numbers, locations, brands and countries under one account, with roles for who sees and changes what.

A web app with the call log, recordings, transcripts and the calls in progress right now. Mobile apps for employees, built for your business: a rider app for delivery, for example.

Questions it couldn’t answer come back as suggested answers for you to approve. Flag a bad call, say what should have happened, and it changes. Every change is tried on test calls before it goes live, with one click back to the previous version.

Every call recorded and turned into text, with a recording notice. A summary after each call, a morning digest, and analytics on why people call, when, what was booked, what was lost and what the agent couldn’t answer. A quality score per call, and how satisfied the caller sounded.

Works within the local rules and laws of your market: data protection, recording notices, consumer and sector rules. Says it is an AI assistant when it picks up, as the EU AI Act requires.