AI receptionist pricing and plans from €149 a month
Four plans, from a one-person business to a reservation centre, in euros per month, without VAT. Each includes minutes of answered calls and messages to your customers.
Start
Every call answered. Every call written down.
€149/ month
Request an offer300 minutes and 100 messages a month
For
One person who can’t pick up: a plumber on the ladder, a host cleaning the next apartment, a tutor in class, a translator or a one-person insurance agency, a small shop.
Plus
Most popularConfirmations and reminders on every message channel, regulars remembered, calls routed by your rules.
€299/ month
Request an offer900 minutes and 500 messages a month
For
A salon with several chairs, a restaurant with delivery, a language or driving school, a small hotel or agency, a shop, an office with a few people.
Pro
Works inside your system and answers on every channel.
€599/ month
Request an offer2,000 minutes and 1,500 messages a month
For
A polyclinic or dental practice, a dealership or service shop, a hotel or a group of apartments, a fitness centre, a pharmacy, a restaurant doing a hundred orders a night.
Enterprise
For reservation centres, insurers and chains.
Custom pricing
Request an offerVolume pricing on minutes and messages
For
A hotel group with a reservation centre, an insurer or roadside assistance, a chain of clinics, pharmacies or dealerships, anyone with a call centre to relieve.
What each plan includes
Start
Answers 24/7. You choose when it answers: always, after hours, or only when you don’t pick up within a few rings.
A new number, or your existing number forwarded or ported, free.
Knows your business from your own data: hours, prices, services, location, parking, how to prepare. You fill in a form or upload a price list.
Takes bookings and requests into the Narivo calendar and call log. Names, numbers and addresses written down exactly and read back to the caller.
Messages to your customers: booking confirmation and the day-before reminder by SMS or e-mail. 100 messages a month included.
Transfers to one person when the caller needs one.
Every call recorded, transcribed and summarised. A summary in your e-mail after each call, and a morning digest.
Web app with the call log, recordings and transcripts, for the whole team.
Plus
Everything in Start, plus:
Messages to your customers: SMS, WhatsApp and e-mail. Booking confirmation, the day-before reminder, “your order is ready”, and a waiting-list offer when a slot frees up. 500 messages a month instead of 100. WhatsApp is set up for your business during onboarding.
Basic integrations: bookings written into Google Calendar or Microsoft 365, rows into Google Sheets, requests to your e-mail, and webhooks for Zapier or Make.
Remembers regulars: a customer record by phone number, so the agent can ask “same as last time?”
Transfer rules: by topic, by time of day, to different people. When nobody picks up, the agent takes the message and sends the summary.
Pro
Everything in Plus, plus:
1,500 messages a month instead of 500.
Answers on every channel: WhatsApp messages, SMS, e-mails and chat on your website, handled by the same agent as your calls. It answers questions, books and hands over to a person in writing too.
Advanced integrations: the agent reads and writes your business system live. Free slots from the clinic or workshop calendar, “are my results ready”, “is my car ready”, “do you have it in stock”, availability and price from the reservation system. Supported systems are set up by Narivo during onboarding; a system we don’t support yet is quoted separately.
Outbound calls: the agent calls out. Reminder calls, “your car is ready”, filling a cancelled slot from the waiting list by phone.
Rules and validation: a structured intake under your rules, which fields are mandatory, what counts as urgent, who gets transferred at once. Numbers read back letter by letter. National ID, policy and registration numbers validated.
Several agents on one number: reception, service and sales, each with its own knowledge and transfer targets, routed by what the caller asks.
Analytics: why people call, when they call, what was booked and what was lost, and what the agent couldn’t answer so you can add it.
Enterprise
Everything in Pro, plus:
Volume pricing on minutes and messages, or per-call pricing for short, high-volume calls such as claim reports and roadside assistance.
Custom integrations built by Narivo: reservation, claims and core systems, in both directions.
Several brands, numbers, agents and countries under one account.
SLA with uptime and response-time commitments.
Security and compliance to your requirements: tailored data-processing agreement, single sign-on, audit log. All plans are hosted in the EU; Enterprise gets it in the contract.
Custom voice and scripts, and a quality programme where flagged calls are reviewed by people.
Paid pilot before the contract; annual contract with invoicing.
Minutes, messages and overage
| Monthly | Included minutes / month | Extra minutes | Included messages / month | Extra messages | |
|---|---|---|---|---|---|
| Start | €149 | 300 | €0.40 / min | 100 | €0.18 / message |
| PlusMost popular | €299 | 900 | €0.35 / min | 500 | €0.15 / message |
| Pro | €599 | 2,000 | €0.30 / min | 1,500 | €0.12 / message |
| Enterprise | custom | custom | volume pricing | custom | volume pricing |
Prices in euros, per month, without VAT.
Good to know
Extra minutes and messages are billed at the plan’s rate at the end of the month; included minutes and messages don’t roll over.
A message is one SMS or one WhatsApp message the agent sends to a customer: a confirmation, a reminder, “your order is ready”, or a reply in a conversation. Messages your customers send you aren’t counted, and e-mail and website chat are unlimited.
Extra phone numbers, extra locations, mobile apps and similar add-ons can be purchased on any plan, priced for the business and its use case.
Start, Plus and Pro have no minimum term and can be cancelled at any time; Enterprise is agreed with each organisation. Every offer comes with a demo set up for your business, so you can test the agent before you decide; on Enterprise a paid pilot follows before the contract.
Request an offer
Leave your contact details and tell us which plan interests you. We get back to you within one business day. The offer is free and without obligation, and comes with a demo set up for your business.
Thank you for your request
We’ve received your request and will get back to you as soon as possible. Your offer comes with a demo set up for your business.
Questions about pricing
- How much does it cost?
Narivo comes in several plans, from a single agent that answers and writes everything down to custom setups for reservation centres and chains. Each plan includes a monthly allowance of call minutes and messages, with everything else in the plan included. Current plans and prices are on the pricing page.
- Is there a contract or minimum term?
No. Regular plans have no minimum term and can be cancelled at any time. There is no separate contract: you accept an offer, and the data-processing agreement comes with it. Enterprise is agreed with each organisation.
- Are there extra costs?
There is no onboarding fee on regular plans, and forwarding or porting your number is free. Extra phone numbers, extra locations, mobile apps and similar add-ons can be purchased on any plan, priced for your business and use case. Integrations with systems not yet supported are quoted separately. Enterprise is priced per case.